Frequently Asked Questions
If you have any questions, please feel free to reach out via our contact form.
Pricing & Billing
Q. Will I be charged automatically after the free trial?
A. No. Since no credit card is required to sign up, you will never be charged automatically when the trial ends. If you decide to continue, simply register a card and choose a plan under "Plan & billing" in the owner dashboard.
Q. What happens to my pricing when I add a store?
A. Each plan includes a different number of stores. Standard covers 1 store and Chain covers up to 3. With Enterprise, up to 10 stores are included in the ¥6,980 monthly fee, and from store 11 onward, ¥600 per store per month is added automatically (e.g. 13 stores would be ¥6,980 + ¥600×3 = ¥8,780/month). If you remove stores, your fee goes down from the next billing cycle.
Q. Can I change my plan partway through?
A. Yes. You can upgrade or downgrade at any time from "Plan & billing".
Q. How do I cancel my subscription?
A. You can cancel at any time from the owner dashboard → "Plan & billing" → the "Plan Management" button (Stripe Customer Portal). We do not offer prorated refunds, but you can continue using the service until the end of your billing period.
Q. Can I get receipts or invoices?
A. You can download PDF receipts at any time from the Stripe Customer Portal.
Features & Scope
Q. Does BarOps include shot sales or checkout features?
A. No. BarOps focuses exclusively on bottle-keep management. For checkout and POS features, please use an existing POS such as Square or Air Regi. BarOps is designed as a complementary tool that works alongside them.
Q. Does it include shift scheduling or time clocking?
A. To stay focused on bottle-keep features in v1.0, shift scheduling and clock-in/clock-out are not included. We recommend using a dedicated shift management tool for these features.
Q. Do I need QR codes or stickers?
A. No, you don't. Just take one photo when registering a bottle, and finding it on the shelf when the customer visits becomes quick and easy. There is zero cost for attaching or managing QR tags.
Q. Can I manage multiple stores under one account?
A. Yes — with the Chain plan (up to 3 stores) or the Enterprise plan (10 stores included; ¥600 per store per month from store 11). A cross-store dashboard gives you an at-a-glance view of every location.
Operations & Onboarding
Q. How long does it take to get set up?
A. From owner sign-up to accepting your first bottle keep takes as little as 5 minutes. To migrate data from an existing paper ledger or Excel, use the CSV import feature (Standard and above).
Q. Do I need to train my staff on the system?
A. With its tap-centric UI, even staff used to paper ledgers can get up to speed in about 30 minutes. A user manual is also provided.
Q. Can I use it offline?
A. As a browser-based service, an online connection is required. However, if your Wi-Fi drops for a moment, your most recent action is recovered automatically.
Security & Privacy
Q. Where is my data stored?
A. Your data is stored in the Tokyo region (asia-northeast1) on Google Cloud Platform (Firebase). All communication is encrypted over HTTPS.
Q. Can other stores see my data?
A. Absolutely not. Firestore Security Rules fully isolate data at the tenant (store organization) boundary.
Q. Is my data deleted when I close my account?
A. After you close your account, we delete your data within a reasonable period (no more than 90 days). We recommend downloading your data beforehand using the CSV export feature.
Support
Q. How do I contact support?
A. Please reach out via our contact form. We will get back to you during business hours. Priority support is available on the Chain and Enterprise plans.
Q. Where can I submit feature requests?
A. You can send them via the same contact form or the feedback button in the lower right of the owner dashboard.